: Murscaat Pty Ltd Trading as Instincto.
: Capalaba Pet Food - Shop 7 / 36 Old Cleveland Road Capalaba
Instincto may not be able to provide delivery to all areas, and if so, a full refund of your order will be provided. Orders are processed and dispatched within 48 hours of being received, and arrive approximately 2 - 12 working days from dispatch depending on the address location.
Freighters: We use either Australia Post or refrigerated transport.*Should you wish to have your parcel left without a signature please note that all responsibilities to Instincto is waived
All prices listed are in Australian dollars.
Visa and Master Cards are accepted and no surcharges apply.
We also use Pay Pal and Direct Deposit is also accepted.
We will happily accept the return of any product which is damaged, or does not match the description of what you ordered. Instincto asks can you please inspect the parcel before signing with the courier should any damage have occured in transit. Should any damage have occured Instincto must be contacted via email, email@example.com within 48 hours of receiving your goods and provided with photo evidence for verification. You will be issued a return address of where to send your goods, and they must be received back within (14) fourteen days of the purchase date, in the condition they originally arrived in, to be eligible for either a replacement or a full refund of the purchase price.
Goods returned to us because of change of mind must be unused and in perfect re-saleable condition (including product packaging, instructions etc.) otherwise we will not be able to refund you. Items must be returned within (14) days of the purchase date. If you instigate a return due to change of mind, you will be responsible for all associated costs due to returning the item. Sale goods are non-returnable unless faulty.
Instincto is dedicated to keeping your details private and therefore any personal information we collect is for business and shipping use only and is kept strictly confidential. We do not sell or share your personal details to third parties.
When purchasing from Instincto your financial details are passed through a secure server using the latest industry standard 128-bit SSL (secure sockets layer) encryption technology.
Terms and Conditions
Instincto online store allows you to save time and money by ordering your pet products online. Placing an order with Instincto indicates your acceptance of the following Terms and Conditions.
Username and password
Instincto considers registration information private, and maintains that the safekeeping of your username and password are your responsibility. We are not liable for any unauthorised use of your username and password.
Any material provided on this website is for information purposes only and is not intended to replace medical advice or be a treatment for any medical condition. Whilst all reasonable steps have been taken to ensure the accuracy of information provided within this website, Instincto cannot itself verify the findings and materials which are produced by third parties and included within this website. We encourage you to consult a healthcare professional if you have any concerns about your health, are starting any health or nutritional related treatment, or for any questions you may have regarding your own or any other party's medical condition.
With respect to products sold on the site, Instincto makes no representations or warranties, either expressed or implied, of any kind, except as expressly stated herein. In no event shall Instincto, its directors, officers, employees and representatives be liable for any direct, indirect, consequential, special, exemplary or other damages related to the product sold.
Instincto aims to include in the Product List up-to-date pictures of the goods. At times, the picture of the goods on the Product List may differ from the goods actually supplied to you.
Instincto does not warrant the accuracy of the information contained in the Product List and recommends that you read the Labels on Goods carefully before consumption.
Out of Stocks
Instincto will endeavour to ensure that all goods ordered by you are supplied to you. However, please be aware that our inventory can fluctuate throughout the day due to sales demand, so an item indicated as "stocked" when you place your order may, in fact, be out of stock. Unfortunately, we cannot process back-orders, so in this event, we will make every effort to contact you by email or phone immediately to notify you of the lead time. In this circumstance we will also offer you the option to cancel the order in return for a full refund.
Order Changes or Cancellations
As we strive to process orders quickly, there is only a brief period of time during which you may change or cancel an order. All orders are automatically processed on our secure merchant facility and this process incurs irreversible fees. If you wish to cancel an order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by Instincto due to the cancellation of your order. If you should make a mistake when ordering, please contact us immediately and if your order has not yet been dispatched we will try to accommodate your request.
Instincto is carefully monitored by our staff to provide customers with competitive pricing. Product prices are dynamically updated by our in-house purchasing system when price changes are received from our suppliers. All of our prices are in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax), regardless of shipping address within Australia.
Note that You may have to pay import taxes and/or customs duties for international orders, Instincto will not be held liable for any additional customs charges for international orders
This Agreement, its Terms and Conditions and the Use of this Site shall be governed by the laws in existence in Australia. You agree that any claim relating to the Site and our service can only be dealt with in a court in the state of Queensland, Australia.
The terms of this Agreement remain effective even if terminated by either party. We reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice, subject to applicable law. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.