Business Name: Murscaat Pty Ltd Trading as Instincto.
Telephone Number: 33901498
Location: Capalaba Pet Food – Shop 7 / 36 Old Cleveland Road Capalaba
Instincto may not be able to provide delivery to all areas, and if so, a full refund of your order will be provided. Orders are processed and dispatched within 48 hours of being received, and arrive approximately 2 – 12 working days from dispatch depending on the address location.
Freighters: We use either Australia Post / Pack and Send or refrigerated transport. Parcels are left without a signature, please note that all responsibilities to Instincto are therefore waived.
All prices listed are in Australian dollars.
Visa and Master Cards are accepted and no surcharges apply.
Dry Goods – We will happily accept the return of any product which is damaged, or does not match the description of what you ordered. Instincto asks can you please inspect the parcel the day of arrival should any damage have occured in transit. Should any damage have occured Instincto must be contacted via email, firstname.lastname@example.org within 48 hours of receiving your goods and provided with photo evidence for verification. You will be issued a return address of where to send your goods, and they must be received back within (14) fourteen days of the purchase date, in the condition they originally arrived in, to be eligible for either a replacement or a full refund of the purchase price.
Goods returned to us because of change of mind must be unused and in perfect re-saleable condition (including product packaging, instructions etc.) otherwise we will not be able to refund you. Items must be returned within (14) days of the purchase date. If you instigate a return due to change of mind, you will be responsible for all associated costs due to returning the item. Sale goods are non-returnable unless faulty.
Fresh / Frozen Food – as the fresh / frozen food is specifically mixed for orders, it is important that an inspection is done the day of delivery and any issues photographed and reported within a day of receiving. We will not action any products that are identified as an issue after 2 days of receiving due evironmental conditions being out of our control.
Instincto is dedicated to keeping your details private and therefore any personal information we collect is for business and shipping use only and is kept strictly confidential. We do not sell or share your personal details to third parties.
When purchasing from Instincto your financial details are passed through a secure server using the latest industry standard 128-bit SSL (secure sockets layer) encryption technology.