Policies

Business Name: Murscaat Pty Ltd Trading as Instincto.
ABN:16164631538
Telephone Number: 33901498
Location: Capalaba Pet Food – Shop 7 / 36 Old Cleveland Road Capalaba


Shipping Policy

Instincto may not be able to provide delivery to all areas, and if so, a full refund of your order will be provided. Orders are processed and dispatched within 48 hours of being received, and arrive approximately 2 – 12 working days from dispatch depending on the address location.

Freighters: We use either Australia Post / Pack and Send or refrigerated transport. Parcels are left without a signature, please note that all responsibilities to Instincto are therefore waived.

Currency:

All prices listed are in Australian dollars.

Payment Methods:

Visa and Master Cards are accepted and no surcharges apply.

Returns Policy

Dry Goods – We will happily accept the return of any product which is damaged, or does not match the description of what you ordered. Instincto asks can you please inspect the parcel the day of arrival should any damage have occured in transit. Should any damage have occured Instincto must be contacted via email,  info@instincto.com.au within 48 hours of receiving your goods and provided with photo evidence for verification. You will be issued a return address of where to send your goods, and they must be received back within (14) fourteen days of the purchase date, in the condition they originally arrived in, to be eligible for either a replacement or a full refund of the purchase price.

Goods returned to us because of change of mind must be unused and in perfect re-saleable condition (including product packaging, instructions etc.) otherwise we will not be able to refund you. Items must be returned within (14) days of the purchase date. If you instigate a return due to change of mind, you will be responsible for all associated costs due to returning the item. Sale goods are non-returnable unless faulty.

Fresh / Frozen Food – as the fresh / frozen food is specifically mixed for orders, it is important that an inspection is done the day of delivery and any issues photographed and reported within a day of receiving. We will not action any products that are identified as an issue after 2 days of receiving due evironmental conditions being out of our control.

Privacy Policy

Instincto is dedicated to keeping your details private and therefore any personal information we collect is for business and shipping use only and is kept strictly confidential. We do not sell or share your personal details to third parties. 

Instincto uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Instincto only last while you’re browsing our website. We do not store persistent cookies on your computer. Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web Server) needs to know the network address of your computer so that it can send the requested web pages to your Internet Browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with that information about yourself, in which case we also record your IP address for security purposes.

Security Policy

When purchasing from Instincto your financial details are passed through a secure server using the latest industry standard 128-bit SSL (secure sockets layer) encryption technology.

If you have any questions regarding our Privacy Policy, please contact our Customer Support Centre.

Connect with Us

Phone: 07 3390 1498

Opening Times:
Tues to Frid 8.00am - 4.30pm
Sat: 8am - 12pm
Closed all public holidays and Mondays (for Production)

Address: Shop 7 / 36 Old Cleveland Road, Capalaba QLD

Where do we ship?
Refund/Returns, Delivery & Privacy
Terms & Conditions

Copyright 2019. All Rights Reserved. Instincto.
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